FAQs
Frequently Asked Questions (FAQs)
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What is your return policy?
- We offer a 30-day return policy for all unused and unworn items in their original packaging. For more details, please visit our Return Policy section.
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Do you offer free shipping?
- Yes, we provide free standard shipping on all orders over €50. For orders below this amount, shipping costs will be calculated at checkout.
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How can I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the carrier's website.
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Do you ship internationally?
- Yes, we ship to select international locations. Shipping costs and delivery times vary by destination. Please note that customs fees may apply.
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What payment methods do you accept?
- We accept major credit cards, debit cards, and secure payment options like PayPal. All transactions are encrypted for your safety.
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How do I contact customer support?
- You can reach our customer support team via email at [email address] or through the contact form on our website. We aim to respond within 24 hours.
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Can I change or cancel my order after placing it?
- If your order has not yet been processed, you can request changes or cancellations by contacting us immediately. Once the order is shipped, changes cannot be made.
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Are your products sustainable?
- Yes, we are committed to sustainability. Many of our products are made using eco-friendly materials and ethical manufacturing practices.