FAQs

Frequently Asked Questions (FAQs)

1. What is your return policy?
   • We offer a 30-day return policy for all unused and unworn items in their original packaging. For more details, please visit our Return Policy section.
2. Do you offer free shipping?
   • Yes, we provide free standard shipping on all orders over €50. For orders below this amount, shipping costs will be calculated at checkout.
3. How can I track my order?
   • Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package on the carrier's website.
4. Do you ship internationally?
   • Yes, we ship to select international locations. Shipping costs and delivery times vary by destination. Please note that customs fees may apply.
5. What payment methods do you accept?
   • We accept major credit cards, debit cards, and secure payment options like PayPal. All transactions are encrypted for your safety.
6. How do I contact customer support?
   • You can reach our customer support team via email at [email address] or through the contact form on our website. We aim to respond within 24 hours.
7. Can I change or cancel my order after placing it?
   • If your order has not yet been processed, you can request changes or cancellations by contacting us immediately. Once the order is shipped, changes cannot be made.
8. Are your products sustainable?
   • Yes, we are committed to sustainability. Many of our products are made using eco-friendly materials and ethical manufacturing practices.